Frequently Asked Questions

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You can book online in under 2 minutes through our website, or call us directly. Choose your service type, select a date and time, and we’ll confirm your booking instantly via email and SMS.

We recommend booking at least 48 hours in advance to ensure your preferred time slot is available. For same-day or next-day cleaning, give us a call — we’ll do our best to accommodate last-minute requests depending on availability. 

Yes, absolutely. You can reschedule or cancel for free up to 24 hours before your appointment. Cancellations within 24 hours will be charged a fee to compensate our team for their reserved time. We understand life happens — just let us know as soon as possible.

Yes! We offer weekly, bi-weekly, and monthly recurring plans. Recurring clients enjoy discounted rates (up to 20% off), a dedicated cleaning team, and priority scheduling. 

Pricing is based on the size of your home,office or commercial space, the type of service selected, and any add-ons. You’ll see a clear, upfront price before you confirm — no hidden fees, ever.

We accept all major credit and debit cards, Apple Pay, Google Pay, and bank transfers.

For one-time cleans, payment is required upfront to secure your booking. For recurring weekly or regular cleans, invoices are issued after each service and can be paid securely online.

We do not accept cash payments.

100%. If you’re not happy with any area of your clean, let us know within 24 hours and we’ll send a team back to re-clean it at no charge. Our goal is for your space to feel genuinely spotless — not just “good enough.”

Yes — we bring everything: professional-grade cleaning products, vacuums, mops, microfiber cloths, and all tools needed. If you have a preference for specific products (e.g. fragrance-free or eco-friendly), let us know when booking and we’ll accommodate.

By default, we use products that are non-toxic and pet/child-safe. We can also use fully fragrance-free products upon request. Just mention any sensitivities or allergies in your booking notes — we’ll make note of it for every future visit.

Every member of our team undergoes a thorough background check, reference verification, and in-person interview before joining. We also carry full liability insurance and workers’ compensation — so you’re fully protected in the unlikely event of damage or injury.

For recurring clients, we do our best to send the same team member every visit. Consistency builds trust and means your cleaner gets to know your home over time. If your regular cleaner is unavailable, we’ll always notify you in advance.

After each clean, you’ll receive an email with a simple rating form. Honest feedback helps us improve, and we read every single response.​​​​​​​​​​​​​​​​