Introduction
This policy explains how Pristine Pro Cleaning collects, uses, and protects your personal data when you use our cleaning services or website. We are committed to ensuring your privacy is protected in accordance with the Data Protection Act 2018 and UK GDPR.
Information We Collect
We may collect and process the following data about you:
- Contact Details: Name, home address, phone number, and email.
- Service Information: Property details (number of rooms, pet ownership), cleaning preferences, and frequency of service.
- Access Information: Entry codes, key storage locations, or alarm instructions.
- Payment Details: Billing address and payment method (processed securely via Stripe).
- Technical Data: IP address and website usage via cookies (if applicable).
How We Use Your Data
We use your information to:
- Provide quotes and respond to enquiries.
- Schedule and deliver cleaning services to your property.
- Manage invoicing, payments, and debt recovery.
- Communicate service updates or changes.
- Comply with legal and insurance obligations.
- To document service completion via 'before and after' photographs. We ensure these images do not identify you personally or display sensitive items (like family photos) before being used for quality control or marketing (with your verbal or written consent).
Lawful Basis for Processing
Under UK GDPR, we rely on the following legal grounds:
- Contract: Necessary to fulfill our cleaning agreement with you.
- Legitimate Interests: To manage our business, improve services, and ensure security.
- Consent: For marketing communications (which you can withdraw at any time).
- Legal Obligation: To meet tax or regulatory requirements.
Clients can opt-out anytime via the contact details provided
Data Sharing
We do not sell your data. We may share information with trusted third parties only when necessary:
- Staff/Contractors: Your address and service requirements are shared with the assigned cleaning team.
- Service Providers: Scheduling software (e.g., Jobber), email platforms, and payment processors.
- Professional Advisers: Accountants, insurers, or legal counsel if required.
- Individual cleaning staff are bound by confidentiality agreements to ensure your entry codes, alarm instructions, and property details remain private and are used solely for the purpose of the scheduled clean.
Data Security and Retention
We retain financial records (invoices and payment history) for a minimum of 6 years to comply with HMRC tax requirements. General contact details and service history are typically deleted 2 years after your last service unless you request otherwise.
Your Rights
You have the right to:
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to update inaccurate information.
- Erasure: Request that we delete your data (where legal obligations allow).
- Object/Restrict: Limit how we process your information.
We do not use automated decision-making or profiling in the delivery of our services.
Contact Us
For any questions or to exercise your rights, please contact:
Name/Owner Name : Jason Bloomfield
Email Address : info@pristineprocleaning.co.uk
If you are unsatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).